Cleaner Bermondsey Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Bermondsey provides cleaning services to residential and commercial clients. By making a booking or receiving services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Client means any individual, business, or organisation that requests or receives services from Cleaner Bermondsey.

Company, we, us, or our means Cleaner Bermondsey, the provider of cleaning services.

Services means any cleaning or related services supplied by the Company to the Client, including one-off, regular, end of tenancy, deep cleaning, and other agreed services.

Premises means the property, site or location where the Services are to be carried out.

Agreement means the contract between the Client and the Company comprising these Terms and Conditions and the details of the specific booking.

2. Scope of Services

The Company provides professional cleaning services within Bermondsey and surrounding areas. The precise scope of the Services for each booking will be agreed at the time of booking and confirmed in writing where possible.

The Company reserves the right to refuse, suspend or terminate Services where, in its reasonable opinion, the Premises are unsafe, unsanitary to a degree that requires specialist intervention, or where access and working conditions would prevent the safe and effective delivery of the Services.

3. Booking Process

3.1 Bookings may be made by the Client through the Company’s booking channels as made available from time to time. A booking is only accepted when it has been confirmed by the Company.

3.2 The Client must provide accurate information at the time of booking, including the size and type of the Premises, preferred date and time, type of cleaning required, and any specific requirements or access instructions.

3.3 The duration of the Service and the quoted price are based on the information provided by the Client. If on arrival the information is found to be incomplete or inaccurate, the Company may adjust the price, modify the scope of work, or decline the booking.

3.4 The Client is responsible for ensuring that suitable access to the Premises is available at the agreed time. If the Service cannot be carried out due to lack of access, this may be treated as a late cancellation and the applicable fee may apply.

3.5 Regular or recurring bookings will continue until cancelled in accordance with these Terms and Conditions. The Company reserves the right to amend the scheduled day or time of regular bookings following prior notice to the Client where reasonably necessary.

4. Pricing and Quotes

4.1 All prices are provided in advance where possible. Quotes may be given as fixed prices for specific Services or as hourly rates.

4.2 Any quote is based on the information supplied by the Client and on the assumption of normal conditions at the Premises. The Company reserves the right to revise quotes where additional work is required, where the condition of the Premises differs significantly from that described, or where additional tasks are requested.

4.3 Any additional services requested during the visit which are not included in the original quote may incur extra charges. The Company will endeavour to agree such charges with the Client before proceeding with additional work.

5. Payments

5.1 Unless otherwise agreed, payment for Services is due on or before the day the Services are provided.

5.2 The Company accepts the payment methods it specifies from time to time. Cash, where accepted, must be paid directly to the Company’s representative or in accordance with the Company’s instructions.

5.3 For regular or recurring Services, the Client may be required to set up an automatic payment arrangement. The Client agrees to ensure that sufficient funds are available to meet payments as they fall due.

5.4 In the event of late or non-payment, the Company reserves the right to suspend or cancel further Services until all outstanding sums have been paid in full. The Company may also charge reasonable administration costs and interest on overdue amounts, calculated at the maximum rate permitted by applicable law.

5.5 Any disputes regarding invoices or charges must be notified to the Company within seven days of the invoice date. Failure to notify within this period may be treated as acceptance of the charges.

6. Cancellations and Rescheduling

6.1 The Client may cancel or reschedule a booking by giving the Company notice in advance. The minimum notice period for cancellations or rescheduling is generally 24 hours prior to the scheduled start time unless otherwise specified at the time of booking.

6.2 If the Client cancels or reschedules with less than the required minimum notice, the Company may charge a late cancellation fee, which may be up to the full value of the booked Service.

6.3 If the Company is unable to attend a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, transport disruption, staff illness, or other unforeseen events, the Company will inform the Client as soon as reasonably practicable and will offer to reschedule the Service. The Company shall not be liable for any loss or damage arising from such cancellation but will not charge the Client for Services not provided.

6.4 If access to the Premises is not available to the Company’s staff at the agreed time, or if the Services cannot be performed for reasons within the Client’s control, this may be treated as a late cancellation and the applicable fee may be charged.

7. Client Obligations

7.1 The Client agrees to provide safe, reasonable access to the Premises and to ensure that the Premises are in a condition suitable for the provision of the Services.

7.2 The Client must inform the Company of any hazards at the Premises, including but not limited to fragile items, faulty fittings, dangerous materials, pets with special requirements, alarm systems, or any area that should not be entered.

7.3 The Client is responsible for securing any items of value before the Service is carried out. The Company will not be responsible for loss of money, jewellery, or other small and easily removable valuables unless it is proven that such loss was caused by the intentional or negligent act of the Company’s staff.

7.4 The Client must ensure that any necessary utilities, including water and electricity, are available at the Premises for the duration of the Service.

8. Company Obligations

8.1 The Company will provide the Services with reasonable care and skill and in accordance with these Terms and Conditions.

8.2 The Company will ensure that its staff are appropriately trained for the tasks they undertake and will seek to maintain consistently high standards of cleaning across its service area.

8.3 The Company aims to arrive at the Premises at the agreed time but cannot guarantee exact arrival times due to traffic, transport or other external factors. Any time given for arrival is an estimate only.

9. Equipment and Materials

9.1 The Company may provide its own cleaning equipment and materials unless otherwise agreed. Where the Client provides equipment or products, the Client is responsible for ensuring that they are safe, in good working order, and suitable for their intended use.

9.2 The Company accepts no liability for damage or loss arising from the use of cleaning products or equipment supplied by the Client.

10. Waste and Environmental Regulations

10.1 The Company will comply with applicable waste and environmental regulations when carrying out Services in the service area.

10.2 Unless explicitly agreed, the Company does not remove large quantities of rubbish, hazardous waste, building waste, or any materials requiring specialist disposal or licences. Such waste remains the responsibility of the Client.

10.3 The Client must notify the Company in advance if any cleaning task may involve handling waste that is not ordinary household or office waste. The Company reserves the right to refuse to handle such waste or to apply additional charges where special arrangements are required.

10.4 The Company will seek to use products and methods that are considerate of the environment where reasonably possible, while still delivering effective cleaning results.

11. Damage, Breakage and Liability

11.1 The Company will take reasonable care when providing the Services. If damage or breakage occurs that is directly caused by the negligence of the Company or its staff, the Company will, at its option, repair the item, replace it, or offer fair compensation.

11.2 The Client must report any alleged damage, breakage or loss within 24 hours of the Service being completed. The report should include details and any available supporting information. Claims reported after this time may not be accepted.

11.3 The Company shall not be liable for any pre-existing damage, wear and tear, defects, or items that could not reasonably be cleaned without risk of damage. This includes but is not limited to loose fittings, weak or unstable surfaces, items not securely fixed, or materials sensitive to moisture or cleaning products.

11.4 The Company shall not be liable for failure to remove stains or marks that cannot be removed using reasonable cleaning methods and products. No guarantee is given that all staining or soiling can be fully removed.

11.5 To the maximum extent permitted by law, the Company shall not be liable for any indirect, consequential, or purely economic loss, loss of profits, loss of business, or loss of opportunity arising from or in connection with the Services or these Terms and Conditions.

11.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded.

12. Insurance

12.1 The Company maintains insurance cover appropriate to the nature of its cleaning operations, subject to the terms, exclusions and limits of the applicable policy or policies.

12.2 Any claim by the Client that may give rise to a claim under the Company’s insurance must be notified to the Company as soon as reasonably practicable to allow proper investigation and reporting.

13. Complaints and Service Quality

13.1 The Company aims to provide a high standard of service across Bermondsey and the surrounding service area. If the Client is dissatisfied for any reason, the Client should notify the Company promptly, preferably within 24 hours of the Service.

13.2 Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected area or another form of reasonable remedy. Any such remedy will be the Client’s sole and exclusive remedy in respect of the complaint, to the extent permitted by law.

14. Access, Keys and Security

14.1 If the Client provides keys, security codes or other access devices, the Company will take reasonable care to keep such items safe and confidential.

14.2 The Client is responsible for notifying the Company of any change to locks, access codes or security arrangements that may affect entry to the Premises.

14.3 The Company shall not be liable for any alarm or security system charges arising from incorrect codes being provided by the Client or malfunctioning systems.

15. Force Majeure

15.1 The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include, without limitation, extreme weather, natural disasters, acts of government, transport disruptions, or widespread health emergencies.

16. Changes to Terms and Conditions

16.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, business practice or service offerings.

16.2 The current version of the Terms and Conditions will apply to all bookings and Services. Clients are encouraged to review them periodically.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, any Agreement, or the provision of the Services.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.

18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.3 The Agreement is between the Company and the Client only. No other person shall have any rights to enforce any of its terms.

18.4 These Terms and Conditions, together with any specific details agreed at the time of booking, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, communications or understandings.