Accessibility at Cleaner Bermondsey

Cleaner Bermondsey is committed to providing an accessible and inclusive online experience for everyone in the Cleaner Bermondsey area, including disabled people, older people, and those using assistive technologies. We want as many people as possible to be able to use our website to find information about cleaning services and local support without facing digital barriers.

Our accessibility standards

We aim to meet the Web Content Accessibility Guidelines version 2.1, at level AA. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, auditory, cognitive, and motor impairments. By following these standards, we work to ensure that our Cleaner Bermondsey information and services are usable and understandable.

We regularly review the site to maintain and improve accessibility, particularly when we add new content or features related to cleaning services, local advice, or community initiatives in the Bermondsey area.

Support for screen readers

The Cleaner Bermondsey website is designed to work with modern screen readers and other assistive technologies. We use clear headings, descriptive page titles, and meaningful text for buttons and controls to help users understand the structure and purpose of each part of the page.

Where images are essential to understanding content, we aim to provide alternative text descriptions so that screen reader users can access the same information as sighted users. We avoid using images of text wherever possible, and we work to ensure that important content is available in a text-based format.

Keyboard navigation and focus

Our website is built to be navigable using only a keyboard, without the need for a mouse or trackpad. Users should be able to move through links, forms, and controls in a logical order using the Tab, Shift plus Tab, Enter, and arrow keys.

We aim to provide a visible focus indicator that makes it clear which element on the page is currently selected. Menus, buttons, and forms are designed to be accessible through keyboard interaction so that users can request cleaning services, read about Cleaner Bermondsey initiatives, or contact us for information using their preferred input method.

Text, layout, and readability

The site uses a clear layout with headings and paragraphs to help users scan and understand content quickly. We aim to use plain language to describe our services and accessibility information so that it is easier to read and understand for people in the Cleaner Bermondsey community, including users with cognitive or learning differences.

Where possible, text is designed to be resizable using standard browser tools, without loss of content or functionality. We also aim to maintain sufficient colour contrast between text and backgrounds to support users with low vision or colour vision impairments.

Ongoing improvements for Cleaner Bermondsey users

We recognise that accessibility is an ongoing process, not a one-time project. As we expand and update services for Cleaner Bermondsey residents, businesses, and visitors, we will continue to check our content and features against WCAG 2.1 AA guidelines and make improvements where issues are identified.

User feedback from people who live, work, or access services in Bermondsey is particularly valuable in helping us understand where barriers exist and how to remove them.

Contact for accessibility requests

If you experience any accessibility difficulties when using the Cleaner Bermondsey website, or if you need information about our cleaning services in a different format, you can contact us and explain your needs. Examples include requesting information in large print, a simpler written version, or another accessible format.

When you contact us about an accessibility issue, please tell us which page or service you were trying to use, what went wrong, and what device or assistive technology you were using. This information helps us investigate the problem and work towards a suitable solution for you and other users.

We are committed to responding to accessibility requests and to improving the digital experience for everyone who relies on Cleaner Bermondsey information and services.