Cleaner Bermondsey Privacy Policy

This Privacy Policy explains how Cleaner Bermondsey collects, uses, stores and protects personal data relating to customers and prospective customers in the Bermondsey area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

By using Cleaner Bermondsey services or contacting us in relation to our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Bermondsey customers and prospective customers located in the Bermondsey area who use our cleaning services, request quotations, or otherwise interact with us as individuals, sole traders, or representatives of organisations.

This Policy covers personal data collected through any communication method, including in person, by post, and through digital channels, where relevant.

Personal Data We Collect

Cleaner Bermondsey may collect and process the following categories of personal data, depending on your relationship with us and the services you request:

Identification and contact details, such as name, service address, billing address, and preferred contact details.

Service and booking information, such as details about the property to be cleaned, access instructions you choose to provide, service preferences, booking dates and times, and records of services provided.

Billing and payment information, such as billing name and address, payment status and history, and limited payment method details as required for invoicing and accounting. Where electronic payment providers are used, they may process your full payment details as separate controllers or processors.

Communication records, such as enquiries, complaints, feedback, and any correspondence relating to your bookings or services.

Technical and usage data, where relevant, such as basic device and usage information generated by visiting any online pages we operate, including logs and diagnostic data, to help us maintain and improve our services.

Lawful Bases for Processing

Cleaner Bermondsey only processes your personal data where a lawful basis under data protection law applies. Depending on the specific activity, we rely on one or more of the following bases:

Contract. We process personal data to enter into and perform contracts for cleaning services with you, including handling enquiries, providing quotations, managing bookings, delivering services, issuing invoices, and communicating with you about your services.

Legal obligation. We may process personal data where necessary to comply with legal and regulatory requirements, including tax, accounting, and consumer protection obligations.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. These interests include managing and improving our services, ensuring the security of staff and customers, handling customer support, and maintaining appropriate business records.

Consent. In limited cases, we may rely on your consent, for example for certain types of direct marketing or optional communications. Where consent is used, you may withdraw it at any time, and we will explain how to do so at the point we request your consent.

How We Use Your Personal Data

Cleaner Bermondsey uses your personal data for the following purposes:

To provide and manage cleaning services, including accepting bookings, scheduling appointments, performing cleaning work, and tailoring services to your requirements.

To communicate with you, including confirming bookings, sending reminders, responding to your queries, providing service updates, and managing any issues or complaints.

To manage payments and accounts, including issuing invoices, processing payments via payment processors where relevant, reconciling transactions, and maintaining financial records.

To manage our business operations, including internal administration, data analysis, quality assurance, staff training, and developing and improving our services.

To comply with legal and regulatory obligations, including record keeping and responding to lawful requests from authorities.

To send you service related information and, where permitted, limited marketing communications relating to Cleaner Bermondsey services that may be of interest to you. You can object to or opt out of marketing communications at any time.

Data Processors and Third Parties

Cleaner Bermondsey may engage carefully selected third party service providers to act as data processors on our behalf. These processors may only process personal data in accordance with our instructions and must provide appropriate security measures.

Such processors may include providers of customer management tools, scheduling and booking systems, payment and invoicing platforms, information technology and system support services, secure data storage providers, and professional advisers and accountants.

Where we use payment service providers, they may process certain personal data as independent controllers in accordance with their own privacy practices. In such cases, you should review their respective privacy information.

We may also share personal data where required by law, for example with regulatory authorities, law enforcement bodies, or courts, or in connection with potential or actual legal proceedings.

Cleaner Bermondsey does not sell your personal data to third parties.

International Data Transfers

Where any of our processors or service providers are located outside the United Kingdom or European Economic Area, or may store data in other countries, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses or ensuring that the destination country has an adequate level of data protection recognised by relevant authorities.

Data Retention

Cleaner Bermondsey retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, and reporting obligations.

In general, we keep core customer and booking records for the duration of your relationship with us and for a period afterwards, typically aligned with applicable limitation periods for legal claims and statutory retention duties. Financial records, including invoices and transaction information, are retained for the period required by tax and accounting law.

Where personal data is no longer required, we will either securely delete it or anonymise it so that it can no longer be associated with an identified individual.

Data Security

Cleaner Bermondsey takes appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include controlled access to systems, secure storage practices, and limiting personal data access to staff and processors who have a business need to know.

While we take reasonable steps to secure your data, no method of transmission or storage is completely secure. We continually review our security measures and update them where appropriate.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data processed by Cleaner Bermondsey. Subject to certain conditions and exemptions, these rights include:

Right of access. You can request confirmation that we process your personal data and obtain a copy of that data, together with information about how it is used.

Right to rectification. You can ask us to correct any inaccurate or incomplete personal data that we hold about you.

Right to erasure. You can request the deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, such as while we are investigating a concern about accuracy or the lawfulness of processing.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you can request to receive your personal data in a structured, commonly used and machine readable format and ask us to transmit it to another controller where technically feasible.

Right to object. You can object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. You can also object at any time to the use of your personal data for direct marketing, and we will stop processing it for that purpose.

Rights in relation to automated decision making. Cleaner Bermondsey does not use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects for individuals.

Exercising Your Rights

If you wish to exercise any of your data protection rights, you may contact Cleaner Bermondsey using the contact details made available through our usual communication channels. We may need to verify your identity before responding to your request, to protect your privacy and security.

We aim to respond to all valid requests within the timeframes required by law. In some cases, where requests are complex or numerous, responses may take longer, and we will keep you informed of any delay.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns.

Changes to this Privacy Policy

Cleaner Bermondsey may update this Privacy Policy from time to time to reflect changes in legal requirements, our data processing practices, or our services. Any updated version will apply from the time it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.